Account & data requests
To request deletion of your UP account and associated online data, email Havychevy@gmail.com with the subject UP account deletion request.
What to include
Send the email address used to sign in to UP. If you used a guest identity, describe the profile so we can explain how to verify ownership. Do not send passwords, sign-in codes or your recovery key.
What happens next
Requests are reviewed manually. dotstudio will verify ownership before taking action and reply with the scope and expected timing, including any information that must be retained for security or applicable legal requirements. This page does not delete an account immediately or automatically.
Data covered by your request
Specify whether you want the account and associated profile, stored account backup, reward records and shared content under our control removed. We will explain any limits before processing. Copies kept independently by other Circle members cannot be erased from their devices by UP.
On your phone
Local sleep entries can be deleted in Sleep. Uninstalling removes app-local data according to your phone settings but does not remove online account records. Signing out or turning off connected features also leaves previous online information in place.
In the updated app, open Account or Privacy Settings → Delete account. Confirm the permanent deletion and sign in again when prompted. The secure background process removes your account, backup, messages, reactions, milestones and memberships. Circle ownership transfers to another member, or an empty Circle and its invite are removed. This phone’s private data and alarms are cleared. A minimal blocked-account identifier remains to prevent old sessions restoring erased records. Email requests remain available if you cannot use the app, or want selected data removed without closing your account.